Service and usage agreement

Terms and Conditions
Effective Date: [OCTOBER 2024]

Welcome to TELCONKONNECT SOLUTIONS ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access and use of our website, www.telconsolutions.com, as well as any of our related services, including but not limited to Advanced Security Solutions, DeviceLock/Data Loss Prevention (DLP), Acronis Cloud Solutions, Web Hosting, Software Script Sales and Installation, Technology Training, and any other technology services.

By accessing or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue using our website and services.

1. Definitions

In these Terms, the following terms will have the following meanings:

"Services": Refers to all the solutions and services we offer, including but not limited to security services, data loss prevention, web hosting, Acronis backup solutions, etc.
"Client" or "User": Refers to any individual or business that accesses or uses our services.
"Third-Party Services": Refers to any external services provided by third-party vendors that we may offer or integrate into our solutions.

2. Services Provided

We offer a wide range of technology services, including:

Advanced Security Solutions: We offer comprehensive security services to protect your data and systems from cyber threats. This includes firewalls, antivirus protection, intrusion detection, and more.
Device Lock /Data Loss Prevention (DLP): We provide DLP services aimed at preventing unauthorized access, loss, or misuse of sensitive information, using both cloud-based and on-premise security measures.
Acronis Backup Solutions: We offer secure, reliable backup and disaster recovery solutions powered by Acronis, providing secure cloud-based data storage and restoration options.
Web Hosting: We offer secure and reliable web hosting services, including domain management, hosting maintenance, and security updates.
Software Script Sales and Installation: We offer sales, installation, and support of software scripts tailored to your business needs.
Technology Training: We provide training services on a variety of IT topics, including security awareness, software installation, and system management.

You acknowledge and agree that these services are subject to the terms outlined in this agreement.

3. Use of Services

By using our services, you agree:

To provide accurate and up-to-date information when registering for or using our services.
To comply with all applicable laws and regulations, including data protection and cybersecurity laws such as the Nigeria Data Protection Regulation (NDPR).
Not to misuse our services, including by attempting to gain unauthorized access to systems, uploading malicious software, or engaging in fraudulent or harmful activities.
To maintain security standards such as password protection, multi-factor authentication, and regular system updates.

We reserve the right to suspend or terminate access to our services if we suspect any breach of these Terms or harmful activities.

4. Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on our website and provided through our services are the exclusive property of TELCONKONNECT SOLUTIONS or its licensors.

You are granted a limited, non-transferable, non-exclusive license to use our services solely for the intended purposes under these Terms.
You agree not to copy, distribute, modify, or create derivative works based on our content or software without express written permission.
Reverse engineering, decompiling, or otherwise attempting to extract the source code of our software is strictly prohibited.

5. Third-Party Services

Some of our services are provided in partnership with third-party vendors, such as Acronis for cloud backup and disaster recovery. By using our services, you also agree to be bound by the terms of use of these third-party providers.

TELCONKONNECT SOLUTIONS is not responsible for any issues, failures, or liabilities caused by third-party services, including but not limited to downtime, data loss, or performance failures.
Any claims or disputes regarding third-party services must be resolved between you and the third-party provider directly.

6. Data Privacy and Security

We are committed to protecting your personal data and ensuring compliance with the Nigeria Data Protection Regulation (NDPR). By using our services, you consent to the collection, storage, and processing of your personal information as outlined in our Privacy Policy.

Security Measures: We implement industry-standard security measures, including encryption, firewalls, and secure backup to protect your data.
Client Responsibility: You are responsible for safeguarding your login credentials and for any activities or actions performed under your account.
Data Loss: While we take every precaution to protect your data, we cannot guarantee that your data will never be compromised. You agree to regularly backup your data and test the integrity of those backups.

For more information, please refer to our Privacy Policy.

7. Service-Level Agreement (SLA)

Our commitment to delivering reliable services includes:

Uptime Guarantee: We strive to maintain a 99.9% uptime for web hosting and other online services, except for scheduled maintenance or events beyond our control.
Support Response Time: We offer 24/7 customer support and will respond to urgent issues within [Insert Response Time] hours. Non-urgent queries will be addressed within a reasonable timeframe.

If we fail to meet our uptime commitment, you may be eligible for service credits. However, we are not liable for indirect damages, including lost revenue, profits, or business interruption.

8. Payment Terms

All fees for services must be paid in accordance with the payment schedule outlined on our website or in a separate agreement.

Late Payments: In the event of late or missed payments, we reserve the right to suspend or terminate access to our services until the outstanding amount is settled.
Refund Policy: Refunds may be issued at our discretion, depending on the nature of the service. Custom services such as software installation or consulting fees are typically non-refundable.

9. Termination and Suspension

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any breach of these Terms, including but not limited to:

Non-payment of fees.
Engaging in harmful activities such as hacking, phishing, or spamming.
Breaching intellectual property or data protection laws.

Upon termination, you must immediately cease using our services, and any outstanding fees must be paid in full.

10. Limitation of Liability

To the fullest extent permitted by law, TELCONKONNECT SOLUTIONS will not be liable for:

Indirect, Incidental, or Consequential Damages: Including but not limited to loss of data, loss of revenue, business interruption, or personal injury.
Data Loss: Any loss of data resulting from user error, system failure, or third-party service interruptions.
Third-Party Services: Any failures or issues related to services provided by third-party vendors, such as Acronis or hosting providers.

Our total liability for any claims arising from our services is limited to the total amount you have paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold TELCONKONNECT SOLUTIONS, its affiliates, officers, and employees harmless from any claims, damages, liabilities, or expenses (including legal fees) arising from:

Your use of our services.
Your violation of these Terms or applicable laws.
Any breach of third-party rights, including intellectual property or data privacy rights.

12. Governing Law

These Terms and any disputes arising from them are governed by the laws of the Federal Republic of Nigeria. Any legal actions or disputes shall be brought exclusively in the courts of Nigeria.

13. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or applicable laws. The most current version will always be available on our website, and your continued use of our services after any changes signifies your acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms or require further clarification, please contact us at:

TELCONKONNECT SOLUTIONS

Email: [[email protected]]